jimhbennett's profile

Frequent Visitor

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12 Messages

Thu, May 7, 2020 1:00 PM

Speed upgrade, how long does it take?

Hi,
Upgraded from performance plus to Extreme Pro. Account shows the new speed and customer service in India says it's effective immediately.

I still see old speeds after restarting my cable modem, my router, cleared cache and cookies.

I am testing from my hardwired PC connected via ethernet to a Netgear CM600 which is capable of 960 Mbps

 

edit: it started working a few hours after I posed this (note that I had previously re-booted my modem as I said originally)    I am not seeing anything above 375 Mbps so far however 

Responses

New Poster

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1 Message

1 y ago

Yea same here. I upgraded my speed today also and am wondering the same thing

Regular Visitor

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1 Message

1 y ago

Reboot your modem!

Regular Visitor

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2 Messages

1 y ago

Check to see if you have Advanced Quality of Service (QoS) set

N0_service

Contributor

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31 Messages

1 y ago

Recommend rebooting modem, and if that doesn't work, either ask for modem to be reprovisioned or do a factory reset which will reprovision.

EG

Expert

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86.5K Messages

1 y ago


@N0_service wrote:

 or do a factory reset which will reprovision.




No it won't sorry.

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Frequent Visitor

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6 Messages

1 y ago

Upgrading speeds now will just waste your money.  I am lucky if I have the speed I am supposed to have before the stay-at-home orders.  And since they started I barely have 1/20th of my 100Mbps on a regular basis.  If you reset your modem, disconnect the cable from the wall, everything they will tell you to try when you call, it may recover to 1/10th for awhile.  Calling and having them tell you to do all that again while they do a reset on their end will get your speed back for a short time but half the time by the time I have finished filling in the survey and saying thank you for recovering my speed it has dropped again already.  And it is not just the network being overloaded at a certain time of day.  This happens at all hours, I am up at 3am and it still runs like every house in my neighborhood must be streaming their favorite shows during a zoom meeting while facetiming their online classrooms.

N0_service

Contributor

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31 Messages

1 y ago

The modem will receive a new configuration file upon re-registration.  Sorry if I was too colloquial; you're correct that the modem will not affect Comcast systems

Frequent Visitor

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12 Messages

1 y ago

In fact my price went down for the upgrade in speed so I had nothing to lose in any case.  

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