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Sunday, February 2nd, 2025 12:49 AM

speed is being reduced by comcast which is causing me lost wages.

Dear Comcast Support Team,

I am writing to bring to your attention an ongoing and unresolved issue with my internet service. Despite multiple troubleshooting attempts by several Comcast agents, my internet speed remains significantly reduced, and the problem persists without any resolution. This issue has been ongoing for almost 1 week now, and it is severely impacting my ability to work from home effectively.

As someone who relies on a stable and fast internet connection to provide for my family, this situation has become untenable. The reduced speeds make it impossible to perform essential tasks, attend virtual meetings, or meet deadlines, putting my livelihood at risk. I have exhausted all troubleshooting steps provided by your agents, including resetting the modem, checking connections, and testing with different devices, yet the problem remains unresolved.

I kindly request that this issue be escalated to a higher level of technical support or that a technician be dispatched to investigate the problem on-site. This is not just an inconvenience—it is a critical issue that affects my ability to support my family. I would greatly appreciate a prompt and effective resolution to this matter.

Thank you for your attention to this urgent issue. I look forward to your swift response and a resolution that restores my internet service to its expected performance

Official Employee

 • 

1.6K Messages

3 months ago

Hello user_os4z9z thank you so much for taking the time to reach us regarding the current state of your services. We are always available to assist as much as possible. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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