user_k4mom4 Thanks for posting on our community forums to let us know about your speed concern. I can see why you're frustrated and I would like to help get to the bottom of this. Rest assured, we'll stay with you until this issue is fixed. Is the speed issue happening on all of your devices? Did you check the coaxial connection from the modem to the wall plate to make sure it's tight? You can also check our Tips for troubleshooting your Xfinity Internet connection, HERE. Let us know if this helps.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This is another time and the speed is less than half of what it should be. It should be closer to 300 mbps. However, at this time I am getting 73.4 less than one-third of promised speed.
Whether I directly connect to the router or the eero i have. At times, (not always) - but most of the time, the speed [Edited: "Language"].
I have repeatedly tried all the troubleshooting steps. Often I fiddle with the wire that comes into home and change it to no avail. But, after three or four hours, it magically comes back. All the fiddling with the internet cable that came into the house was in vain.
This is a repeated issue. The one time a Xfinity person came - he threatened to charge me - since he was like we are not responsible for your modem since you have your own modem. That is not the type of service you expect after paying each month!!! This is frustrating.
user_k4mom4 I'm sorry to hear about your experience. I can understand wanting to get support regardless of the type of device you have, and I assure you we aim to do that with every interaction. What kind of modem are you currently using? Have you had it for a while?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It is an ARRIS SBG8300 modem. It was bought within in the last year. When things are working ok - which is now -- i do get speeds of 200+ at times. But, the times like Friday mornings happen - and at 1 MBPS for 5 or 6 hours - it leaves a very bad taste. It automatically comes back later -- which is the reason I suspect there is something to do with maintenance or some issue with xfinity service at those times.
user_k4mom4 Thanks for sharing! Let's take a look at the signal here and check what's going on. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Again
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31.4K Messages
2 months ago
Moved from Email to Your Home Networking for better visibility.
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user_k4mom4
8 Messages
2 months ago
This is another time and the speed is less than half of what it should be. It should be closer to 300 mbps. However, at this time I am getting 73.4 less than one-third of promised speed.
Whether I directly connect to the router or the eero i have. At times, (not always) - but most of the time, the speed [Edited: "Language"].
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