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RND1023
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91 Messages

Saturday, October 29th, 2022 3:04 AM

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speed increase

I recently got a speed boost to 400 but I am lucky to get up to 100 in the Ooklas speed test. With the Xfinity speed test I don't get over 90. It's the same whether I use WIFI or ethernet. I have rebooted the modem router about 4 times now, no change. I use the Netgear Nighthawk AC1900WIFI Modem Router model C7000 on 5G. Anybody have any ideas?

I had Xfinity come out about 2 years ago when I was getting low power strength on the modem's channels. The guy moved the modem router unit into a closet near the cable's junction box and pulled the whole junction box off the wall in the process. I had to remount it after he left. I'm afraid to call them again. I don't need to pay someone to tear up the place.

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2 years ago

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user_00b085

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2 years ago

Interesting. I too got a speed boost. Speed has been pretty much rock solid for years at the spec speed up and down. Now it’s all over the place. I too rebooted modem, router many times, did factory resets, switched test servers, and I still can’t determine where the issue lies. Ooklas baked in test on my router should show slightly faster than ooklas app test, as I believe it ‘eliminates’ the wireless connection from the device to the router, but many times I see the opposite, (maybe the baked in test uses a flaky test server)…. The baked in speed test shows slower! I’m seeing speeds from mid 200s to over 500 at random times during the day … wondering if it’s local Wi-Fi interference, but it only appeared in the last month once speed boosts got underway…. On top of all that netgear pushed a router firmware update this last month too, so who knows….

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RND1023

Contributor

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91 Messages

2 years ago

After enabling the dual band 2.4 & 5 I have been able to get 161 via WIFI, haven't tried ethernet yet but I'll bet it is still slow, through the Ookla speed test which is still a long way from the 400 I pay for. Xfinity speed test is still below 90.

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zip21222

Contributor

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156 Messages

2 years ago

@RND1023 

Please do get a speedtest via ethernet.

Wifi speeds can be all over the map for many different reasons, so ethernet is the best way to get a reliable benchmark.

HTH

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RND1023

Contributor

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91 Messages

@zip21222​  I did that in my first post. Take a look. I seriously doubt there is much difference now even with the dual band activated. I am going to try it.

2 years ago

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RND1023

Contributor

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91 Messages

Alright @zip21222 I did the ethernet test. I still get below 95 with Ookla and Xfinity speed test.

2 years ago

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XfinityAmandaB

Official Employee

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1.5K Messages

@RND1023 Thank you so much for your post on your speed boost and your speed issues since then. I definitely apologize about your experience with our technician we do have a process to report and take care of any damage that may be caused by our technicians I would be happy to see if we can still get that addressed for you! For your speed boost, there may be a few issues that could be affecting your current speeds. Customers that received the speed boost and did not have compatible modems received notices via email/text message if the modem needed to be upgraded to take advantage of the new speeds. I would check on that first! If you did receive a notice there should be a link contained in the notice to place the order for your new modem. If you own your own modem you can check out this page here to see what speed your modem is rated for. https://www.xfinity.com/support/devices/#unauth If your modem is rated for a speed lower than the new speed boost that may also be a cause. Lastly, there could just be a provisioning issue with the new speed that can be resolved with a quick signal or an ongoing issue in your area. 

For the provisioning issue, you can use our Xfinity My Account app or the Xfinity app they both have troubleshooting options that would help with that automatically with a reset. 

If you are still running into issues I would be happy to take a closer look for you as well! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
 
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a private message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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RND1023

Contributor

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91 Messages

I tried to private message. Hope you got it.

2 years ago

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XfinityAmira

Official Employee

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3.8K Messages

@RND1023, we did receive your private Direct Message and have responded to you there. Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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