Visitor
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1 Message
speak to a human [Edit]
How the [Edited: Language] can u speak to any1 bout internet outage. Xfinity assistant is a joke. App [Edited: Language] internet and tv out for 11 hours and no updates r u kidding me and yall charge a [Edited: Language]ton im bout ready to drop this
user_izugxl
Visitor
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1 Message
2 days ago
Click on the option to cancel service and you can eventually get to a person! Or don’t pay your bill right away and then they will call you! Most ridiculous customer service ever! But the only way I have been able to get a live person! LOL
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EG
Expert
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110.4K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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160 Messages
1 day ago
Hello user_akmfy4, Sorry to hear you are currently experiencing a service interruption. We would be happy to check the status of this interruption to see what is happening. Once service has been restored you can follow the steps in this link with steps to request a credit for any downtime.
Please send us a direct message with your full name and the address and we can see what is happening.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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