Rlofobfl's profile

New Poster

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2 Messages

Wed, May 6, 2020 1:00 AM

Someone stole my Wi-Fi and downloaded a torrent and I think Comcast blocked my p2p(?) connection

I received an email about a week ago about someone illegally downloading some "Tangled for pc 2010" thing and that if I continued that they would suspend my service. I most definitely did not downloaded some Disney game(?) from 10 years ago and I figured it would all just be fine if changed all my router and wifi information.

About a few days later I was trying to play a game online and noticed it wouldn't work, I spent hours troubleshooting the game and contacting their support to no success. I realized it was more than likely my internet when I saw that not just my PC but all my gaming consoles, friend's PC and consoles, and gf's PC and consoles won't connect to any online multiplayer game either.

What do I do? This has stressed me out a lot. I am calling Comcast when I wake up to see what's going on but I hoped the forum might have some answers.

Responses

CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

Comcast normally doesn’t do anything with those notices. And if they did they would shut down your entire service, not just one protocol. Change your Wi-Fi password if you think you’re Wi-Fi is compromised.Go through customer service to check on the other
darkangelic

Expert

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2K Messages

1 y ago

Contact the Comcast Security Team ASAP. 

 

  • Contact: 1-888-565-4329
  • Business Hours: 6:00am - 2:00am EST, 7 days a week

New Poster

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2 Messages

1 y ago

I will contact security tomorrow since it's already 2:10 and I just checked this haha. I swapped over to my mobile hotspot and am fine now so I am now 100% sure it has to do either with Comcast or maybe the person on my wifi did something? I don't really know but this is all very frustrating. None of these issues were happening until that happened.

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