Visitor
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5 Messages
some urls seem to be blocked by xfinity wiki, but mobile network can access it
in xfinity wifi, can't open a link, but when switching to mobile xfinity or hotspot, it's working.
already tried clean-cache, reboot, switching different browsers in different devices (laptop, phone), same problem.
i have a bunch of URLs as examples, and also "openssl s_client -connect" output about certificate info.
have tried customer service in live chat, phone, etc. not helpful at all, live chat representative didn't forward the info, phone representative ask me to spell out long URLs.
need a written form to provide further info
EG
Expert
•
110.6K Messages
22 days ago
Sometimes sites / servers IP addresses get blacklisted when they shouldn't be. As a possible temporary workaround, you could try disabling their Advanced Security feature and see;
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
Then try contacting this team about it. They handle blocking issues;
Comcast Customer Security Assurance. You can contact them online using the link below;
https://spa.xfinity.com/?linkId=130556429
https://comca.st/3C2771k which will take you to the general overview page. From there, you will then navigate over to the "Report a blocked website" button. You will then find the section and tool you need.
Or call them at 1-888-565-4329 or 1-800-934-6489 and ask for a transfer to them directly.
Business Hours: 6:00am - 2:00am EST, 7 days a week
Good luck !
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