3 Messages
Some specific devices can't connect to wifi
My Nintendo Switch, Amazon smart plug, and Kindle frequently fail to connect to Wi-Fi intermittently, although they used to work fine. I suspect it might be due to the frequency band, but I’m already using WPA2 and split band doesn't work. The inability to connect these devices is ruining my experience.
SylviaBoom
3 Messages
16 days ago
Now I tried to restart the XB3 gateway to restore it to factory settings, but after a few hours the problem reappeared. This time my iPhone and computer also often cannot find the wifi. I tried restarting, changing the name and password, split band through the xfinity app and 10.0.0.1, but the changes did not reflect on the wifi connection, I believe there is a big problem
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EG
Expert
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106.9K Messages
16 days ago
@SylviaBoom @XfinityJosephA
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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