So, I’m getting 3% of my speed on according to the Xfinity app on my phone.

@ErinJ_A Thank you for reaching out to us! Please be minded that sending unsolicited peer to peer chat messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.

 

To log in you would use the Xfinity Wireless Gateway Admin Tool. Open a web browser and go to the Admin Tool (http://10.0.0.1). This is the wireless gateway's administration site. The default settings to access the Admin Tool are:

 

Using the Admin Tool to Change Your WiFi Network Name and Password

https://www.xfinity.com/support/articles/wifi-change-admin-tool

Username: admin
Password: password (case-sensitive)

If you previously changed your Admin Tool password, you will need to use your new login information. If you don't remember your Admin Tool password, you will need to factory reset your Wireless Gateway. 

 

When testing your internet speeds on the app is it prompting you to set up a technician visit?