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OldeFatGuy
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184 Messages

Thursday, June 25th, 2026 11:10 PM

So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?

Been here almost 20 years.  Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore?  Why???

NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.

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2 hours ago

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XfinityNatalie

Official Employee

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865 Messages

4 hours ago

Greetings, OldeFatGuy! We understand the importance of keeping track of your Internet speed test results. Not to worry! You have reached the right team to look into this issue for you. Are you receiving an error message when you try running the speed test on your PC?

 

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OldeFatGuy

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184 Messages

Ahm, no, no error message.  When I go to the site I've used and had bookmarked for years I get now a screen saying to download the app.  Again, I don't have a smart phone, period.  I can't download and/or install any apps from the Google or Apple store.  This is a windows PC, same one I've used for years.  Same browser I've used for years.  Same bookmarked Xfinity speedtest website I've used for years (here is link: https://www.xfinity.com/learn/internet-service/speed-test)  

Only now when I click that bookmark I get this screen with no way to start a speed test. (attached pic) Well, never mind, I guess we can't attach screenshots anymore.  And things are always supposed to get better.... 

EDIT: The site that is actually bookmarked and I have used for years is: https://speedtest.xfinity.com  But when I click on it now, it redirects to the link I posted above.

(edited)

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3 hours ago

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XfinityNatalie

Official Employee

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865 Messages

 

OldeFatGuy, After researching further into this issue for you, I was able to confirm we have updated our speed testing to be implemented through the app for better speed test results. You can review more information here at https://www.xfinity.com/learn/internet-service/speed-test.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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Smithcraft

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18 Messages

@XfinityNatalie​ Using the app sends you to a web page that tells you to use the app.

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2 hours ago

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Smithcraft

Contributor

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18 Messages

2 hours ago

Same problem.

When trying to test it from the Xfinity app on my phone that results in getting sent to the website that tells me to use the app, which then sends me to a blank webpage.

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