Visitor
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1 Message
Smart HomeKit accessories Not Responding after activating xFi Gateway
Last night I removed my old router / modem and connected the xFi Gateway (white) that I received from Comcast. After activating it I named the wifi network the same as the one on my old router and same password. That seemed to work great as all computer, Apple TVs and smart devices were connected and working.
I tested my smart HomeKit accessories (garage door opener, light in bedrooms, kitchen, doorbell, video cameras). All accessories were working fine. Then I went to bed and when I got up this morning I noticed that a light at the front of the house which was scheduled to turn off at sunrise was on. Then I went into the Home app and I noticed that all the accessories show as "Not Responding".
Any advise? Could this be a configuration thing on the xFi Gateway?
XfinityMartyR
Official Employee
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2K Messages
4 years ago
Thank you @user_fb1010 for reaching out to us over our Community Forums! If you are still having connection concerns with your Smart Home devices, it may be how the devices are connecting to your in home network. Our xFi Gateways now use Band steering, meaning the xFi Gateway determines which WiFi network band (the 2.4 GHz band or the 5 GHz band) is most optimal for a device's WiFi connection at any given time. If your devices are better managed on the 2.4 GHz band, and they are connecting to the 5 GHz band there could a disconnect. Here is a great article that explains Band steering, and how to correct it if needed.
https://www.xfinity.com/support/articles/benefits-same-wifi-network-password-name-xfi-gateway
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