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user_grfa2a
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Wednesday, October 23rd, 2024 4:05 AM

Smart devices have stopped connecting

My Internet was being really flaky, so I rebooted the modem, after that none of my smart devices would connect. I reboot it again a few hours later when I noticed the issue and they still will not connect. This is not one brand of devices. It’s my wyze smart plugs my Govee lights and my sleep number bed.

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2 months ago

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XfinityRoberto

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1.5K Messages

2 months ago

Hi there @user_grfa2a! I am sorry to hear that your smart devices did not connect back to your wireless connection. You are in the right place and we are happy to assist you today. Was the name of the network or the password changed before or after the reboot? 

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user_grfa2a

3 Messages

It was not not changed.  It was a simple reboot via the app.  Then a hard reboot by unplugging and re-plugging

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2 months ago

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XfinityRoberto

Official Employee

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1.5K Messages

Thank you for the clarification! Have you tried to repair them again manually @user_grfa2a?

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2 months ago

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user_grfa2a

3 Messages

Some of the devices came back on after another reboot, others have not.

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2 months ago

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XfinityOrlandoM

Official Employee

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1.5K Messages

@user_grfa2a

Thanks for the clarification on the devices that did not come back online. Have you tried to go into those specific devices and searching for  your network name to connect those devices back to your home network?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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