1 Message
Smart Devices Disconnected, Cannot Reconnect
I noticed that all of my devices were disconnected from the wifi. All of them. My phone, my PC, and various smart devices.
Everything that can connect to the wifi itself, e.g., my phone and computer, could easily just reconnect. However, those devices that I connected to my internet by accessing their own “wifi” through an app and then connecting them to my wifi will not come back. I have restarted those devices and my router to no avail.
I have a digital frame, a camera, and various smart plugs. All connect to the wifi in the same way, and none of them can connect since all devices were disconnected.
user_tfnpem
2 Messages
5 days ago
The same thing is happening to me. Almost all of my smart home devices have disconnected from the wifi.
1
0
XfinityVianney
Official Employee
•
1.8K Messages
4 days ago
Thank you for reaching out and for being a valued Xfinity customer. I hope, besides the network issues, you've had a great day so far. I understand you noticed your devices were no longer on your network and were disconnected. Additionally, these devices have not been able to reconnect like before. I appreciate you taking the time to troubleshoot and restart all your devices.
I'm sure this has been challenging to navigate, but you're in good hands. We are a full-service team, so you've come to the right place. Have you also attempted to reset your Xfinity Gateway? This can be done manually by unplugging, or you can even reboot the device using the Xfinity App, which is a great tool to help troubleshoot. When you try to reconnect these devices, do you get any error messages or alerts?
0
0
user_8pwnkk
2 Messages
3 days ago
I am having similar issues. Only certain devices disconnected at about the same time and will not reconnect. Other devices on WiFi are fine. Have tried resetting gateway via Xfinity app, reset button and unplugging. It's as though a security update was pushed out and is restricting or blocking those devices. Automated AI assistant tries checking and says it will check back in two hours with possible help from technician but never does.
4
0