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SLOWWWWWWWW internet speed in Albuquerque (2025-01-18)
I live in Albuquerque, NM and the internet speed has been unacceptably slow over the past 24 hours. In some instances I can't even access websites such as craigslist. I thought I might have a virus, so I ran a scan, nope. I unplugged the modem, that wasn't it. Then I tested the internet speed on a second computer and am having the exact same problems so I know it's on xfinity's end. I performed a speed test on xfinity's website and my connection speed was CONFIRMED slow.
Is xfinity upgrading or having outages. I know xfinity gives misinformation by claiming they are not having outages, when in fact they are.
Is anyone else having slow internet issues in ABQ?
XfinityAngie
Official Employee
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1.8K Messages
3 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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109.9K Messages
3 months ago
@user_xxv9bp @XfinityAngie
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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