I was on a 400/40 plan (And often got 475/43 in real use), and then after upgrading to the gigabit plan, my modem reprovisioned, and now my speedtest is 700/5. I understand I will not get the full gigabit down speed because my modem is a Motorola MB8600 (which comcast says can only reach speeds of about ~930 down), but I should be getting at least the 40 up that I had on my previous provisioning. None of the equipment changed, and I have restarted my modem multiple times, and done a factory reset twice letting it reprovision twice with no change the the ~5mbit upload speeds.
I have already used the comcast automated assistant, and it just wants me to upgrade my modem because my modem does not support the speed of my current plan.
I understand that my modem does not support the full download speed, but I was already getting the 40mbit upload speed before the plan upgrade. I just want that 40mbit back.
Any suggestions? Comcast support, if you are listening, can you check that you are sending my modem the right provisioning file?
I am posting my connection stats below to show it's not a signal problem either:
Connection |
Top of Form
|
|
Startup Step |
Status |
Comment |
|
Acquire Downstream Channel |
501000000 Hz |
Locked |
|
Upstream Connection |
OK |
Operational |
|
Boot State |
OK |
Operational |
|
Configuration File |
OK |
|
|
Security |
Enabled |
BPI+ |
|
|
|
|
System Up Time |
0 days 07h:24m:18s |
|
|
Network Access |
Allowed |
|
|
|
Downstream Bonded Channels |
|
|
|
|
Channel |
Lock Status |
Modulation |
Channel ID |
Freq. (MHz) |
Pwr (dBmV) |
SNR (dB) |
Corrected |
Uncorrected |
1 |
Locked |
QAM256 |
20 |
501.0 |
3.3 |
43.6 |
0 |
0 |
2 |
Locked |
QAM256 |
1 |
387.0 |
2.4 |
42.6 |
1 |
0 |
3 |
Locked |
QAM256 |
2 |
393.0 |
2.6 |
42.8 |
1 |
0 |
4 |
Locked |
QAM256 |
3 |
399.0 |
2.9 |
43.1 |
1 |
0 |
5 |
Locked |
QAM256 |
4 |
405.0 |
2.6 |
43.0 |
1 |
0 |
6 |
Locked |
QAM256 |
5 |
411.0 |
2.7 |
42.6 |
1 |
0 |
7 |
Locked |
QAM256 |
6 |
417.0 |
2.8 |
43.0 |
5 |
0 |
8 |
Locked |
QAM256 |
7 |
423.0 |
2.8 |
43.1 |
0 |
0 |
9 |
Locked |
QAM256 |
8 |
429.0 |
2.7 |
43.0 |
0 |
0 |
10 |
Locked |
QAM256 |
9 |
435.0 |
2.6 |
43.1 |
1 |
0 |
11 |
Locked |
QAM256 |
10 |
441.0 |
2.4 |
42.9 |
0 |
0 |
12 |
Locked |
QAM256 |
11 |
447.0 |
2.6 |
43.1 |
0 |
0 |
13 |
Locked |
QAM256 |
12 |
453.0 |
2.8 |
43.2 |
0 |
0 |
14 |
Locked |
QAM256 |
13 |
459.0 |
2.7 |
43.2 |
0 |
0 |
15 |
Locked |
QAM256 |
14 |
465.0 |
2.7 |
43.1 |
0 |
0 |
16 |
Locked |
QAM256 |
15 |
471.0 |
2.9 |
43.3 |
0 |
0 |
17 |
Locked |
QAM256 |
16 |
477.0 |
3.2 |
43.4 |
0 |
0 |
18 |
Locked |
QAM256 |
17 |
483.0 |
3.2 |
43.5 |
0 |
0 |
19 |
Locked |
QAM256 |
18 |
489.0 |
3.3 |
43.7 |
0 |
0 |
20 |
Locked |
QAM256 |
19 |
495.0 |
3.3 |
43.6 |
0 |
0 |
21 |
Locked |
QAM256 |
21 |
507.0 |
3.5 |
43.8 |
0 |
0 |
22 |
Locked |
QAM256 |
22 |
513.0 |
3.4 |
43.9 |
0 |
0 |
23 |
Locked |
QAM256 |
23 |
519.0 |
3.3 |
43.7 |
0 |
0 |
24 |
Locked |
QAM256 |
24 |
525.0 |
3.4 |
43.8 |
0 |
0 |
25 |
Locked |
QAM256 |
25 |
531.0 |
3.4 |
43.8 |
0 |
0 |
26 |
Locked |
QAM256 |
26 |
537.0 |
3.4 |
44.0 |
0 |
0 |
27 |
Locked |
QAM256 |
27 |
543.0 |
3.6 |
44.1 |
0 |
0 |
28 |
Locked |
QAM256 |
28 |
549.0 |
3.6 |
43.9 |
0 |
0 |
29 |
Locked |
QAM256 |
29 |
555.0 |
3.7 |
44.1 |
0 |
0 |
30 |
Locked |
QAM256 |
30 |
561.0 |
3.9 |
44.1 |
0 |
0 |
31 |
Locked |
QAM256 |
31 |
567.0 |
4.4 |
44.3 |
0 |
0 |
32 |
Locked |
QAM256 |
32 |
573.0 |
4.2 |
44.3 |
0 |
0 |
33 |
Locked |
OFDM PLC |
193 |
690.0 |
6.3 |
44.6 |
16099021 |
0 |
34 |
Locked |
OFDM PLC |
194 |
957.0 |
5.4 |
44.5 |
4188258 |
0 |
|
|
|
Channel |
Lock Status |
Channel Type |
Channel ID |
Symb. Rate (Ksym/sec) |
Freq. (MHz) |
Pwr (dBmV) |
1 |
Locked |
SC-QAM |
1 |
5120 |
16.4 |
42.8 |
2 |
Locked |
SC-QAM |
2 |
5120 |
22.8 |
42.3 |
3 |
Locked |
SC-QAM |
3 |
5120 |
29.2 |
42.0 |
4 |
Locked |
SC-QAM |
4 |
5120 |
35.6 |
42.3 |
|
|
No Responses!