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Friday, September 6th, 2024 5:35 PM

Slower than expected internet speeds

My plan is up to 1G but I'm consistently getting 150 Mbps on a hardwired connection.  Last week I was getting closer to 900 Mbps - 1 G.  All this week it's been around 150 Mbps.  What is causing this?

If service is not consistently 1G, then where is my refund?

Official Employee

 • 

1.4K Messages

2 months ago

Hello @user_mkuz7m, thank you for taking the time to reach out on social media.  I understand your concern with the internet speed, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

New Poster

 • 

2 Messages

2 months ago

I am having the same issue.  I have 2G and am seeing 250-300Mbps.  I have had 4 techs to the house and a maintenance truck to the pole and still having issues over 2 weeks before I realized I had issues.  Tech replaced outside house box and new cable wire from box on pole to house.  I too and looking for loss of my paid 2G package.  I did not have this issues at all always was at par with my speed from 90% 125% of 2G

Xfinity is trying to spin it like its the electronics that are connected to it.  [Edited: "Language"]  I had no issues at all at full throttle with 30 wifi things connected 

(edited)

Official Employee

 • 

1.4K Messages

Hello @user_jl7935, thank you for taking the time to reach out on social media.  I understand your concern with the internet speed, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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