Visitor
•
1 Message
Slower Than Advertised Upload Speed
I have the Gigabit Extra Internet Plan with Xfinity. On my account page, it states that I should be getting up to 200 Mbit/s for my UPLOAD speed.
Unfortunately, this does not appear to be the case. My computer is hard wired to the xFi router/modem (XB8 model) and our
DOWNLOAD speeds are often above the advertised speed for our plan. Yet, my
UPLOAD speeds max out at about
90 Mbit/s. My hardware model # is:
CGM4981COM
^^
Example of typical test results^^
^^
Downstream
Info From Router Settings Webpage^^
^^Upstream Info From Router Settings Webpage^^
I'm pretty confident we aren't using any splitters between the coax line coming into the house and the router. I'm not sure what else to ask or provide at this point. Is there any assistance that can be provided to figure out why this situation described exists?
Thank you for your time and energy,
[Edit: Personal Information]
XfinityGabby
Official Employee
•
1.5K Messages
2 years ago
Hello and thanks for reaching our team on Forums. We can certainly help and look into the upload concerns, please send a direct message with your full name and address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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