Visitor
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1 Message
slower than advertised speeds
Hi, I am paying Xfinity for "1.1Gbps" download speeds, however I can never get above 400Mbps, no matter what time of day I run a speed test. I have tried calling the support line and chatting to the assistant bot, nothing helps and I desperately just need to speak to a human now about this. I am connecting directly from the router to a laptop using an ethernet cable with WiFi disabled. I have tried all the different ethernet ports on the router, I have tried different ethernet cables. No matter how many times the chat bot or automated phone assistant remotely reboot my router, the speeds are still way below advertised and I'm getting very frustrated that no help is available! Can someone from Xfinity please reach out to me to help me please?
XfinityJohnG
Official Employee
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2K Messages
1 month ago
Thank you for reaching out here @disc0. We would be happy to take a look at any issues with your service from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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