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user_9ra25g
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09/22/2026 12:17 PM

Slower internet

You guys come out to my neighborhood a week or two ago and shut off the internet I think twice and was doing some work on this area and ever since then I have had slower internet. I just now am getting time to contact you guys because my dad has been in hospital. 

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1 hour ago

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XfinityChristy

Official Employee

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3.1K Messages

4 hours ago

 

user_9ra25g Hello, and thank you for reaching out via our Xfinity Community Forums. First, I hope your dad is doing better and wish him all the best in his recovery. I can understand your concern, especially if you've noticed slower speeds since work was performed in your area. I'd be happy to take a closer look at what's been going on and see how we can help. When you have a moment, please send us a direct message with your full name and service address. We'll review the account, check for any known issues or recent work in the area, and help determine the next best steps. We appreciate the opportunity to assist.

 

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EG

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121.5K Messages

1 hour ago

@user_9ra25g @XfinityChristy 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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