New Poster
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5 Messages
Slower Internet Speeds than what I am paying for
Paying for super fast up to 800Mbps internet and have never reached a speed over 100Mbps download and 24Mbps upload. I have been running speed tests over 6mo and all the same around 87Mbps. I removed any splitters and even installed a new cable from the drop outside the house straight to my Motorola MG8702 which is rated for these speeds and approved Xfinity device. I am testing through Ethernet connection to a Surface Pro (2 feet away). Testing wifi on my Cell phone, 5 feet from the router, and it was getting around the same or slower. Looking like Xfinity is throttling service? Also tested with Nord VPN (just set up couple days ago) and same results.
user_ol7u5b
1 Message
9 months ago
I am having the same problem.
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XfinityThomasC
Official Employee
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2.7K Messages
9 months ago
Hello, @eargsm1 we do not throttle speeds, so this is definitely an issue we want to resolve immediately for you.
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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EG
Expert
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111.6K Messages
9 months ago
@eargsm1 @XfinityThomasC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
(edited)
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