Wes88's profile
Wes88
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2 Messages

Thu, Dec 26, 2019 5:00 PM

Slow Xbox download speeds

Hello every time I try to download games from the Microsoft store using my Xbox one X I experience incredibly slow download speeds (under 10 Mbps, usually 4-6 mbps). My Xbox is connected to my Xfinity WiFi and I have blast internet. I just ran an ookla Speedtest ok my WiFi network and clocked in at 200 Mbps so I can’t understand how my Xbox download speed is so slow. There are no other devices connected to the WiFi network and the Xbox is less than 10 feet away from the Xfinity router with no interference. It has always been like this really frustrating. Any thoughts on how I can download content faster. I see other people posting on this forum with 40-50 Mbps, I would kill for that kind of download speed.

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1 y ago

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Wes88

New Poster

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2 Messages

1 y ago

While it is less than 10 feet from the WiFi router it is impractical to hard wire it without running an ethernet cord directly across the room. I’ve done WiFi downloads on this Xbox on my brothers xfinity WiFi connection and the download speeds were much faster

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CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

If you’re so close why not hardwire in your Xbox instead of using Wi-Fi?

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darkangelic

Expert

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2K Messages

1 y ago

@Wes88 wrote:
While it is less than 10 feet from the WiFi router it is impractical to hard wire it without running an ethernet cord directly across the room. I’ve done WiFi downloads on this Xbox on my brothers xfinity WiFi connection and the download speeds were much faster

Well, you're not at your brothers' place.

You're  gonna have to figure out where the problem is - if you connect the XBox via Ethernet and you get normal speeds then you can elminate the Comcast modem/gateway as the problem. 

 

BTW, I have a gigabit connection and downloading from the Microsoft Store was slow as molasses the last couple of days, probably because there's a massive sale on games ATM and people are downloading like crazy.

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Debo_spikak

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1 Message

1 y ago

So is that it? People downloading like crazy? Because my xfinity plan includes 300 mbps and it downloads at 150-200 mbps when I'm not doing nothing or watching YouTube, but if I play any game the downloads speed goes as low as 1000kbps to 1 or 2 mbps. It's horrible.

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EG

Expert

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86.7K Messages

1 y ago

.@Debo_spikak

 

Please create your own new topic here on this board detailing your issue, thanks. Dead thread from last year now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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