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user_er67op
1st Topic

Visitor

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1 Message

Monday, May 5th, 2025

Closed

Slow WiFi

I am getting very slow speed connection with your XFi in my study. The speed is fast in the room with the box

This was not true until a few months ago and now it is very inconsistent speed.

Question

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Updated 

2 hours ago

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XfinityKei

Official Employee

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1.7K Messages

3 months ago

@user_er67op Thanks for bringing your speed concerns to our attention, Our team is here to help.

How far is your study from the modem? 

Do you have any additional devices connected such as a router, splitters or Wi-Fi extenders in your home?

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user_0knfjr

Visitor

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2 Messages

no, it was running very well about two months ago and now it’s extremely unreliable

3 days ago

0

user_0knfjr

Visitor

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2 Messages

@XfinityKei​ my Wi-Fi is extremely unreliable. How can you help me?

3 days ago

0

XfinityLinda

Official Employee

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2K Messages

@user_0knfjr Thank you for connecting with us about your internet concerns. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

17 hours ago

0

EG

Expert

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112.3K Messages

@user_0knfjr​ 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 3-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 hours ago

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