Visitor
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1 Message
Slow WiFi with New Modem
I just bought and activated Arris SBG10 wifi modem. Wired download speed of 170MB, matched my plan. But only getting 20-50MB speeds on my phone; and 10MB on my XBox...impossible to get any human help or answers from the Xfinity Assistant....please help!!
XfinityChelseaB
Official Employee
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1.7K Messages
1 hour ago
Hello @user_lrt7ok, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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