Slow Wifi Speeds

Hi, I have the superfast plan, meaning I should get speeds of up to 800mbs, but I am barely getting 85mbs(and that is when I am right next to the router, or I am using a LAN cable). Can you help me understand what the problem is?

Thanks!

Responses

XfinityAlyssaA

Official Employee

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1.9K Messages

1 year ago

Good evening @user_xhfisj, and thank you for reaching out on our Community Forums with your connection issues. I see you stated you should get speeds up to 800Mbps but are barely getting 85Mpbs. To confirm is that while hardwired or over WiFi? May I also ask if you have tried rebooting your modem?

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user_xhfisj

3 Messages

yes, i have tried rebooting it. And it is over both hardwired and over WiFi

1 year ago

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CCSheila

Retired Employee

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1.1K Messages

@user_xhfisj Thank you, have you made any recent changes to the location of your modem? Are you experiencing these speeds with all devices in your home?

(edited)

1 year ago

0

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user_xhfisj

3 Messages

no the speeds have always been this low and the modern is in the same place. This is persistent on all devices.

1 year ago

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CCSheila

Retired Employee

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1.1K Messages

@user_xhfisj I would love to take a closer look.

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

1 year ago

0

Your Home Network

user_xhfisj

Slow Wifi Speeds

XfinityAlyssaA

user_xhfisj

CCSheila

user_xhfisj

CCSheila

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