Slow upload speeds

About 2 months ago I updated my modem to take advantage of xfinity's new upload speed I had an issue with it wasn't provisioning the new speed plan I chatted with a rep who took care of the issue on the back end but today I noticed my network was running kind of slow and I'm getting about 1900 Mbps and 40 Mbps.

Responses

BruceW

Gold Problem Solver

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26.4K Messages

13 hours ago

What speed are you subscribed to, and what is the model number of your modem or gateway? Do you meet all the requirements in https://forums.xfinity.com/conversations/customer-service/upload-speeds/677b01a7121aae71d76926bf?commentId=677b05b23423b47b4071a8d0&replyId=677bd66e7699a97c89069e62 to get the faster upload speeds of Next Gen/Enhanced Speed service?

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