Slow upload speeds continue

We have called numerous times and have had a technician come out 4x. Our upload speeds are beyond ridiculous. In the past 3+ months I habr not seen any mbps be above 30 and most times in the teens or single digits. I work from home and have to use video conference for mmy job. I need my upload speeds to be improved asap. I would also like to request that we are reimbursed for 2025 since we have not had the level of service needed nor what we have paid for. Please call as soon as you can.

Responses

XfinityChristy

Official Employee

•

2K Messages

20 days ago

user_rwsrzl Hello, and thank you for reaching out via our Xfinity Community Forums. As someone who works from home and relies on video conferencing to stay connected with my team, I understand your concerns and frustration when things are not working as intended. Hearing that you have had techs out four different times without any improvement is not the service we aim to provide, and I sincerely apologize for the ongoing frustration and impact this is having on your work.

I want to help get this resolved for you ASAP. To look into your specific situation and see what we can do to improve your upload speeds, could you please send us a direct message with your full name and service address?

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I also would not want to pay for a service that I could not use, and once we have your connection fixed, we can investigate any credits that need to be applied for time without your service.

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user_rwsrzl

Slow upload speeds continue

XfinityChristy

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