1 Message
slow upload speed
Similar to many of the complaints and concerns, I have performed multiple internet speed tests, my upload speed is less than 1.0 and on the Xfinity speed test it fails; while the download is 900+.
I have replaced the modem, and it is directly connected to my CPU (no router involved).
I have already had a tech out a couple months ago. PLEASE FIX THIS FOR ME ON YOUR SIDE. I am frustrated with the delay when uploading files to other sources.
Thanks
XfinityLinda
Official Employee
•
1.4K Messages
8 days ago
Thank you for connecting with us here in our community, @user_n27o75, about your upload concerns. I can see how this would be frustrating for me as well. We'll have to look into your account to gather more information, and see what has been done. Please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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