3 Messages
Slow upload speed
My plan is 2Gbps download and up to 200 mbps upload.
I have my own modem router Arris S33v2.
Connected to the 2.5Gbps ethernet port of the modem router is an Orbi RBRE960 on the Orbi's 10gbps.
Did the speed test on the Orbi RBRE960 app on my phone - Download 2234.16 Mbps and Upload of 42.65 mbps.
The upload speed is 5 times slower than what my plan says.
BruceW
Gold Problem Solver
•
26.3K Messages
1 year ago
There are a few retail devices approved by them for the new higher upload speeds, but the S33 is not one of them. See:
Also see the "All Compatible Devices" link near the bottom of https://www.xfinity.com/support/devices (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.03.14%20Full%20List%20of%20Compatible%20Devices.pdf ).
Realize that although Comcast calls some devices "Approved" and some "Recommended", for all but a few devices those designations only mean "approved/recommended for use with their Internet service", and not necessarily "approved for the new higher upload speeds". For that you need one of the devices shown with a "Wired Upload Speed" rating in the .PDF and the Reddit links, which also lists other requirements for those speeds. Comcast could make all of this much clearer, but they have chosen not to do so.
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