Visitor
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3 Messages
Slow upload speed with Hitron CODA56
Hello, I recently installed a customer-owned Hitron CODA56 modem to take advantage of the Next-Gen upload speeds in my area. My modem diagnostics show that it is successfully locking onto the DOCSIS 3.1 OFDMA upstream channel (status: OPERATE), but my actual upload speeds are hard-capped right around 45 Mbps.
It looks like my modem is still being provisioned with a legacy DOCSIS 3.0 bootfile or the correct billing codes for customer-owned mid-split equipment haven't been applied. Could someone please check my account coding and push the correct Next-Gen bootfile to my modem?
XfinityMarshante
Official Employee
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1.2K Messages
18 days ago
Hello @user_oyx5jm, thank you for taking the time to leave a post. Sorry to hear you’re experiencing slow upload speeds. I know how frustrating that must be, especially after investing in a compatible modem expecting those improved speeds and not seeing the results. When running the speed test, are you hardwired to the modem or wireless?
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EG
Expert
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118.7K Messages
18 days ago
@user_oyx5jm @XfinityMarshante
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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