Visitor
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5 Messages
Slow Upload speed even after upgrading to Gigabit
I originally had Gigabit with 1000Mbps download and 20Mbps Upload. I usually got speeds about that. I recently started a new contract that now says "Gigabit 1000Mbps download and 100Mbps Upload" and figured my upload speed would increase. My upload speed is exactly the same as it was BEFORE the increase (around 20 Mbps upload). I am testing speed from my router to my PC through wired ethernet. How do I get my advertised speed?
XfinityBrianH
Official Employee
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1.3K Messages
1 year ago
@mvicino Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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T00Late
1 Message
1 year ago
@mvicino Were you able to resolve your upload speed issue? I am facing the exact same issue of only getting 20Mbps after upgrade to Gigibit plan?
(edited)
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EG
Expert
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110.1K Messages
1 year ago
@T00Late
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 2-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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