Skip to main content
user_rgjg0d
1st Topic

Visitor

 • 

2 Messages

Thursday, April 9th, 2026 4:06 AM

Slow upload speed even after requesting an Xfinity gateway for symmetric speeds

Hello. I've recently changed internet plan to a 1Gbps download and upload speed. Download speed is fine, however my upload speed kept to around 30-45Mbps only. I realized my own Arris modem was listed in your compatible device list as only supporting 35Mbps upload limit and the broadband label for my plan states that an Xfinity Gateway is required to reach the typical symmetric speeds. I have requested for the gateway since it came free with the plan. It arrived (an XB8) and i have had it installed and setup for a few days now but my upload speeds is still only around 30-75+ Mbps. Does something else need to happen on your end for the upload speed to reach what it's supposed to be? 

Question

 • 

Updated 

2 hours ago

19

2

0

Oldest First
Selected Oldest First
XfinityAmandaB

Official Employee

 • 

3K Messages

8 hours ago

 

user_rgjg0d Thank you so much for stopping in for help with your upload speed with your new plan. There are a few things that can be done on your end to help make sure the correct speeds are coming through. First, I would recommend using the Xfinity assistant/troubleshooting option in the Xfinity app. It is great at picking up on any issues that may be related to features or the network. From there, it would walk you through troubleshooting, and if an issue is detected that it can not help you fix, it would help set up a tech appointment. 

Have you already run through the troubleshooting options with the Xfinity assistant? 

 

2

0

user_rgjg0d

Visitor

 • 

2 Messages

@XfinityAmandaB​ Yes. It keeps getting issues after it tells me to reboot gateway then wait 10 minutes for it to detect the gateway signal. It asks me if i want to connect to a human rep, i say yes, then it says "Sorry, something went wrong and I can't connect you with an agent right now." My internet comes back normally after the reboot but the upload speed is still slow.

Like

Reply

7 hours ago

0

XfinityOrlandoM

Official Employee

 • 

3.2K Messages

@user_rgjg0d

Thanks for reaching out to us and we do apologize for any inconvenience or confusion. \If you're in the symmetrical area where you get the speeds of 1000/1000Mbps  you actually need our XB10 modem https://www.xfinity.com/support/articles/broadband-gateways-userguides

 

 The fastest way to get the correct modem is go to the local xfinity store and just pick up one for free

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 hours ago

0

user_vmjj8n

Visitor

 • 

1 Message

7 hours ago

Is xfinitycable and xfinity internet down in fremont california?  No internet or cable TV working. 

0

0

forum icon

New to the Community?

Start Here