Visitor
•
5 Messages
Slow upload speed after upgrading to 2GB/sec and XB8-T modem-Looking for help
I just upgraded my internet speed to 2GB/sec with a stated 217MB/sec upload speed and the XB8-T modem. I have performed about 30 speed tests today, all close to: download 892Mbps and upload 38.9Mbps on a MacBook Pro M1 Max plugged straight into the modem using ethernet. I upgraded both get the higher upload speed for managing cloud backups for a photography business. Over Wifi the upload speed is measuring 23 Mbps. I am looking for some assistance in achieving that higher upload speed or else these upgrades were for naught.
brittnclay
Visitor
•
5 Messages
3 days ago
Actually, here is what Xfinity broadband facts for my location says:
Speeds Provided with Plan
Typical download speed
Typical upload speed
0
0
XfinityJohnG
Official Employee
•
2.7K Messages
2 days ago
Thank you for reaching out to our team here. I will be happy to look into any issue with the speed on your service. Have you already run through the troubleshooting steps on the Xfinity app and went through a modem reset? - XfinityJohnG
4
0
EG
Expert
•
117.4K Messages
1 day ago
@brittnclay @XfinityBenjaminM
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0
brittnclay
Visitor
•
5 Messages
8 hours ago
An Xfinity technician had to physically connect to the XB8 router and push a new boot file. The Xfinity system was also holding me on my prior plan until he closed the ticket. As soon he closed the ticket, I got the speeds of my plan. 2.4 gbps download and 292mpbs. Speeds varied but were consistently a little lower during the day, but was still getting over 200 mbps.
0
0