Slow speeds with Gigabit package
Hello! I just recently subscribed to the Gigabit package. However, even a few days after everything was setup, I'm only getting around 150-200mbps download speeds (checked thru Task Manager network and numerous speed test sites) and around 40mbps upload.
The person I spoke with over the phone the day we got the package informed me that we'd have to switch to the XB6 modem, from the one we had at the time, so we went and picked that up the next day, and that's the one we're currently using.
I've reset the modem numerous times, numerous different ways, I've had Comcast reps online and over the phone reset the modem, however I'm still having this issue. I'm using a Cat5e ethernet cable, which from what I've read should be capable of supporting a Gigabit connection. I'm also up to date on everything needed regarding my PC and drivers.
Hoping to get this issue resolved! Thanks 🙂