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7 Messages
Slow speeds with Gigabit package
Hello! I just recently subscribed to the Gigabit package. However, even a few days after everything was setup, I'm only getting around 150-200mbps download speeds (checked thru Task Manager network and numerous speed test sites) and around 40mbps upload.
The person I spoke with over the phone the day we got the package informed me that we'd have to switch to the XB6 modem, from the one we had at the time, so we went and picked that up the next day, and that's the one we're currently using.
I've reset the modem numerous times, numerous different ways, I've had Comcast reps online and over the phone reset the modem, however I'm still having this issue. I'm using a Cat5e ethernet cable, which from what I've read should be capable of supporting a Gigabit connection. I'm also up to date on everything needed regarding my PC and drivers.
Hoping to get this issue resolved! Thanks 🙂
jreinhold89
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7 Messages
5 years ago
Also I forgot to mention, I've gone through the troubleshooting guide in regards to the Gigabit package, none of the things given there have solved the issue.
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jreinhold89
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7 Messages
5 years ago
This is the 2nd time I've posted on here now regarding this issue since the past month.
I'm currently subscribed to the Gigabit internet package thru Xfinity. I've been dealing with terribly slow download speeds ever since we've switched to this specific package. I'm also dealing with poor speeds on devices connected via Wi-Fi, i.e, things aren't even loading when connected to 2.4GHz connection on almost all devices. I'm using my PC which is hard wired into the Comcast XB6 modem via Cat5e cable, and I'm averaging 200-300mbps down. I'm not expecting 900mbps all the time, but I'd imagine our speeds should be higher than they were before. My network card is capable of pushing Gigabit internet so I don't believe that's the issue. Earlier, I did a Speed Test and my internet speed came out to 302kbps (yes I said kbps) for the download which was unreal. I'm incredibly desperate for help here folks..
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jreinhold89
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7 Messages
5 years ago
Yes I did, that was apart of the troubleshooting I did.
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jreinhold89
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7 Messages
5 years ago
Just had one of the worst experiences I've ever had with a Comcast technician.
1st guy comes out earlier than expected, all fine and dandy, no big deal. I was out chatting with him for a bit as he looked at some of the cables and wiring at the side of the house, he said that he replaced a connector that looked a little busted up, was going to check some other things, and would be done. So, after a little while of nothing, I go and look out the window to see if he had left, and guess what, he left. I wait a little to see if he would come back, nothing. I went outside and looked at the side of the house, and the box he was working at was left wide open, cables everywhere, splitter hanging outside of the box.
2nd technician comes out to check on some things after the 1st guy randomly left and didn't return. I come out while he's working outside just to chat with him and little him know about the issue. First, he was extremely rude, didn't pay attention to anything I was saying, and essentially ignored me. I asked him if he would be able to check something that the first guy might not have looked at, and he says, "I wouldn't know unless I looked at it.", then turned around, went back to his car, and left.
Not only did the 1st guy randomly leave, and let everything hang out in the open, but whatever he did seems to have made this issue worse, as now I'm getting 150mbps instead of the 200-300mbps I was getting before he arrived. Comcast says that I now have to wait until COVID-19 is over until I can get a technician to do a more in depth diagnosis of the internet issues we're having, and I'll just have to be patient.
What gives? I've never had this level of terrible support before, it's absolutely infuriating.
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