1 Message
Slow speed
I’m paying for 800 mbps but only getting 20mbps. my modem is compatible for this speed because I have checked with xfinity and I have checked my modem and routers health and the devices are perfect. Please enlighten me.
1 Message
I’m paying for 800 mbps but only getting 20mbps. my modem is compatible for this speed because I have checked with xfinity and I have checked my modem and routers health and the devices are perfect. Please enlighten me.
XfinityChelseaB
Official Employee
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1.7K Messages
1 year ago
Hello @Kquella ,Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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110.4K Messages
1 year ago
@Kquella @XfinityChelseaB
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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