Slow Speed

Same here. Where are you located? I doubt Comcast will proactively fix the issue but the more people who call the easier it may be for them to realize there's an issue.

Same here in Hoffman Estates, IL. It's sad it's on Christmas and I can't talk to family online because I have no internet. It drops out nothing. 0.12 mb or LESS, normally 600.  Pages barely load and nothing is working. I don't have tons of money so I cant use my phone for long. It's disappointing. I bought a new modem last night and went through the process of hooking it up with a support agent online and same problem. after the previous one blamed my normal modem.  The one that's still a best seller on Amazon. It's sad they ruined my Christmas. I'm disappointed with Xfinity on the ONE day I needed my internet.

Hi, @Ben46! Thanks for reaching out for help with the internet service concern over our forums page! I am sorry to learn about the internet service issues. I definitely understand how important it is to have the internet service working correctly during these challenging times. At Comcast, we strive in ensuring that you receive the services that you pay for! Let’s get that fixed! To get started, please click on my handle “ComcastGabe” and send me a private message with your first/last name and address so I can ensure I am working on the correct account.