akakin's profile

New Poster

 • 

1 Message

Thu, Apr 23, 2020 2:00 PM

slow speed

Paying for 300 but consistently getting only 30 to 60Mbps. Is this an acceptable speed to Xfinity. If not what do I have to do to get attention to this problem?

Responses

EG

Expert

 • 

86.5K Messages

1 y ago

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

2.4K Messages

10 m ago

Hi there, @akakin

 

I know it has been a while since you reached out. Did you end up resolving the issue? If not, I can help. 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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