Visitor
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16 Messages
Slow speed: receiving 150mb on a 1gb circuit
Hi, how can I talk to a support agent about slow internet speeds? 1800xfinity restarted my modem/router twice, no luck. And no way to talk to a live human being.
Hoping to talk to someone in person to troubleshoot. Paying for 1g, receiving no more than 150mb and less than 70mb at other times.
New customer 4 days ago.
Thanks
XfinityMatthew
Official Employee
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702 Messages
1 month ago
Hello user_tt_not_a_bot_like_you , thanks for reaching out to us here on Xfinity Forums. We can certainly troubleshoot the account to see what is happening. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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112.8K Messages
1 month ago
@user_tt_not_a_bot_like_you @XfinityMatthew
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_tt8n3o
Visitor
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16 Messages
20 days ago
2 days now, no reply from direct message I sent.
This mornings speed test:
Upload Mbps 33.67
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user_tt8n3o
Visitor
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16 Messages
20 days ago
2 days later, no reply from direct message. still receiving less than 200mb, but paying for 1g. support options are a bot that reboots modem remotely then disconnects phone call. no fix. no human interaction.
please help i need to work from home, but cant.
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user_tt8n3o
Visitor
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16 Messages
15 days ago
still no fix. they finally replied to direct message after more than 2 days. they said they need to send "new signals" to the router. still did not help. next step is to send a tech out.
todays speed test (keep in mind i'm paying for 1G). ridiculous. Buyer beware before switching to xFinity internet.
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