Slow Speed in neighborhood area since power outage

Thanks for reaching out to let us know of the changes affecting you after the power in the area has been restored. While residential power has been restored, it's possible that commercial power has not been fully restored. If you provide your account information in a Private Message, I can check for an update on commercial power in your area. On occasion, generators are used to keep our services online, if your services are online and not affected by commercial power issues then we'd want to get a technician out so that not only they can inspect the connection at your home to ensure there were no issues as a result of the power interruption, but their visit would be necessary to get the right ticket out so that the maintenance team gathers the information they need to work on the node. We cannot engage the team without a technician visit first happening. 

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name, the account holder name (if different), and your full address.

I left the message. There was no response within 15 minutes. Please check and PM me back, thanks.