1 Message
Slow service
Our internet service has been getting bad and is now to the point of not working at all for my sons games.
1 Message
Our internet service has been getting bad and is now to the point of not working at all for my sons games.
EG
Expert
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106.9K Messages
17 days ago
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityBenjaminM
Official Employee
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1.5K Messages
15 days ago
@user_tk23yo Hello! Thank you for reaching out to us here on our Community Forum. Please review the questions that our awesome Expert @EG asked. This information is necessary and helpful for us to assist you.
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EG
Expert
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106.9K Messages
15 days ago
@user_tk23yo
Have you had a chance to try that test yet ?
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