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user_9f5698
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18 Messages

Monday, June 15th, 2026 9:31 AM

Slow recovery

Unbelievably disappointed

very disappointed in service recovery. Zero updates just asap. Your AI [Edited: "Language"]. Tired of using my phone as a hot spot to function. Yes there were storm damages way west and east of here ( granger, Indiana). I suspect that our neighbors mostly went to frontier recently when they upgraded their service/fiber optic cables leaving us in a small minority. We left Comcast long ago because of lousy service and knew when they merged with Xfinity it would eventually result in this. I will be looking for a new provider. 

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7 hours ago

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XfinityChristy

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2.8K Messages

8 hours ago

 

user_9f5698 Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry you’ve been dealing with this, especially having to rely on your phone hotspot just to get by. I can see why this has been so frustrating. Just to be transparent, what we see on our side is the same info that shows in the app, so if there haven’t been detailed updates there, we’re working from that same view. Still, I’d like to help however I can. Have you seen any notifications or updates at all, even if they’re pretty general? And is your service completely out right now, or does it come and go? When did this first start for you?

 

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