5 Messages
Slow lan speed
It appears xFinity throttles lan speed as well as Internet speed. This has affected my file transfers and backups to my NAS. They just replaced my modem but that did not resolve the issue. Any help and suggestions is appreciated.
XfinityThomasA
Official Employee
•
2.9K Messages
21 days ago
Hi there, user_rtdkfr, and thank you for reaching out to the Xfinity Forums! We understand how important it is to get the most out of your internet experience, and we're here to help. If you're noticing slower speeds or connection issues, here are a few quick steps that might improve things:
Use the Xfinity App to check your account status and even troubleshoot.
Restart Your Devices: Power cycle your modem, router, and PC to clear temporary glitches.
Try a New Ethernet Cable: Older or damaged cables can affect performance. A Category 6 or higher cable is ideal for Gigabit speeds.
Close Background Apps: Programs running in the background may be using up bandwidth.
Switch Ports: Try connecting to a different port on your router or switch.
Inspect Cables: Look for any visible damage like frayed wires or bent connectors.
Run a Malware Scan: Malware can slow down your connection by using network resources.
We hope these tips help! If the issue persists, feel free to share more details. We’re here to support you.
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