Visitor
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3 Messages
Slow Internet
I'm paying $118 a month for Extreme Pro Internet. Since last week my internet speed has been a lot slower. I work from home and use the internet from 6:30 until 2pm which should be in lower internet traffic time period. I have tried disconnecting internet cable and restarting but it goes back to slower internet. I have had an IT specialist come to my house to check out my
computer and connection equipment and contacted my work IT specialist regarding the remote connection. I have been told it's not my equipment or the work's remote connection.
Why am I having this issue?
XfinityKassie
Official Employee
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2.8K Messages
4 hours ago
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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EG
Expert
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122.6K Messages
2 hours ago
@user_xpypuo @XfinityKassie
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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