Visitor
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2 Messages
Slow internet
I started getting slow speeds a few days ago and after thoroughly testing and checking, it remains slow. No changes have been made, it just started being slow.
It's impossible to schedule an appointment via the assistant. I'm paying for 1500mbps and getting 94mbps.
XfinityAldrik
Official Employee
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2.6K Messages
1 hour ago
Thanks for reaching out @user_c69f15! I can definitely understand how frustrating that is, especially when your speeds were working properly and then suddenly dropped without any changes on your end. Seeing speeds around 94 Mbps when you're paying for 1500 Mbps would certainly indicate something isn't working as expected.
For troubleshooting purposes, are these speeds occurring on WiFi connections, hardwired Ethernet connections, or both? Also, are all devices receiving the slower speeds, or is the issue limited to specific devices?
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