Visitor

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1 Message

Saturday, December 27th, 2025 1:18 AM

Slow Internet

Hello,

Can someone help me with my internet service? I am paying for 1.2 Gbps and I getting less than 20mbps while being hardwired via ethernet cable. I have restarted the router multiple times without improvement.

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Official Employee

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2.3K Messages

8 hours ago

Thank you for reaching out to us @user_itcbne! I noticed you have also sent us a DM. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait until an Official Employee invites you to send a DM. We will be responding to the DM soon.

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