Visitor
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2 Messages
Slow internet
For the last several days, my internet is way slower than it should be. Streaming content is extremely blurry, online gaming has been impossible, and net speed tests are ranging from 5-80 mb/s for wireless connections and 150-250 mb/s for wired connections. I'm supposed to be getting nearly 1gb+ but have realistically usually had around 700-800mb/s. I have done restarts numerous times on the router. I've tried different ethernet cables for the wired connections. I've power cycled every device I could think of and seen no improvement. The AI assistant, when I've called, has stated that maintenance was recently done in my area but all it does to try to help is initiate restarts. When I check network speeds through the xfinity app, it's suggesting I'm operating at 116% capacity for my internet speeds and all devices should have a strong signal but they just aren't performing that way. What else can be done? Obviously the AI assistant can't help me.
XfinityAlyssaA
Official Employee
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2.3K Messages
1 day ago
Good evening @user_ose1i8, and thank you for reaching out on our Community Forums with your speed concerns, we appreciate it. I'm sorry to hear that you are experiencing issues with your speeds and appreciate you sharing the troubleshooting steps you have already attempted. Let's take a closer look at your network health and signal levels. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further!
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EG
Expert
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115K Messages
19 hours ago
@user_ose1i8 @XfinityAlyssaA
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_ose1i8
Visitor
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2 Messages
8 hours ago
Before going to bed that night, I went back through the AI assistant and had it running its processes when I went to sleep. Things seemed better when I woke up the next morning. Now getting closer to 800 mb/s wireless lyrics and streaming seems to be clearer.
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