Visitor
•
2 Messages
slow internet
I was (due to the absolute incompetence of support) downgraded from 800> 400 and now to gigabit.
My internet is no faster than 400 still.
And thats using xfinity speed test, PC, ethernet connected to router
Visitor
•
2 Messages
I was (due to the absolute incompetence of support) downgraded from 800> 400 and now to gigabit.
My internet is no faster than 400 still.
And thats using xfinity speed test, PC, ethernet connected to router
XfinityBenjaminM
Official Employee
•
2.1K Messages
22 days ago
@user_6aor4b Hello! Thank you for reaching out to us here on our Community Forum. We'll need to look at the boot file in the modem to make sure it reflects your subscribed speeds. This should happen automatically but we'll be happy to check it out. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0