U

Visitor

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4 Messages

Thursday, March 23rd, 2023 8:25 PM

Closed

Slow internet

​I pay for the highest available speed and service and I get garbage all day every day. I have had xfinity techs come out six times in 12 months and it makes no difference. I purchase the best and newest modems and routers and nothing changes. [Edited: "Inflammatory"]​

Visitor

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2 Messages

2 years ago

Join the crowd OP. just had the X8 shipped no change. You can see the issue with the speed test. 900 to the x8, 800 to the street Than about 2 miles down the road the speed drops to 480. I have 10 bucks the the L2 switch. 272.00 per month for 1.2g and I get the 89.00 400mb plan. Comcast told me oh well. I'm soon to be an X Comcast customer. 3 phones 1.2g and biggest TV package they sell. Comcast is in the Version mode, over priced and cocky. Well Verizon lost, dropped prices to 35 per line and fired 63k employees 6 years ago when Hans became CEO. Same thing gonna happen to Comcast

(edited)

Problem Solver

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828 Messages

2 years ago

Thank you for sharing your experience with us in our Forums. Sorry to hear about the level of service you've been experiencing. Can you describe the issue you are encountering, whether it be dropped connections, or slowness in speed? Also, when these issues happen, are you connected via WiFi or hardwired?

Visitor

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2 Messages

@XfinityDaryl​ Hello, for over 1 year my service in Milton, VT has been degrading. Today 3/25 I returned the x7 modem after installing the X8 I was sent, no luck. Still 400-500Mbps on the Comcast 1.2g plan. The xfinity folks scheduled the tech for this Monday. This has even done before, always the same result, 10 hours or so after, throughout back down to 400-500Mbps. I can see the trouble watching the Speed test, it's about 1.5-2 miles down the street. 

Hardwire Cat6 from PC NIC to port #1 on X8.

Hopefully Xfinity increases the pipe from the L2 gear to the Headend.

Thx Jeff

Official Employee

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2.8K Messages

We are the right team to further assist you with this issue and would be happy to help. We are able to stay with you over time without starting over to ensure the issue is resolved. Any repeat visits for the same issue within 30 days are part of an automatic escalations process. We like to stay tenacious if there is a problem after a visit due to that, so I am glad that you have another one set up. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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Visitor

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4 Messages

I have been testing my new Starlink system now for two days with all the xfinity [Edited: "Inflammatory"] unplugged. So far the performance exceeds xfinity by a significant margin. If after a week of operating the entire home on Starlink, I will cancel ALL xfinity [Edited: "Inflammatory"] with great joy and tremendous satisfaction. 

I have give xfinity several opportunities over more than a year's time, each time I a faced with road blocks and resistance to my request by your systems and staff. One time after making a tech appointment, you sent me over six text messages telling me I should cancel the appointment. Comcast obviously could care less about their products or clients. This has been made abundantly clear. 

Thank God for Starlink. What a mess you have. You have wire strewn all over the country and my guess is that within a year or two you won't have anyone using it. 

[Edited: "Inflammatory"]

Hey listen, if you want my money you can call me, I will route your call to the Philippines and you can speak to one of my support reps who will walk you through trouble shooting steps where my rep will have you unplug your system and plug it back in, you will read to me all your serial numbers and I will sell you on a different package plan, that also will not give you any of my money. 

[Edited: "Inflammatory/Language"]

(edited)

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