Visitor
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3 Messages
slow internet & wi-fi
My internet service has been very slow for quite a while. On my Orbi Router Speed test, it used to be: Download ~ 270+ Mbps & Upload ~ 8 Mbps. I'm having troubles with apps such as YouTube Opening with a black screen, then 1/2 a picture with a spinning white circle! Terrible!
Now my Orbi shows Download, 77 Mbps & Upload 8 Mbps
Other tests such as Ookla show Download, 130 Mbps & Upload 8 Mbps
XfinityAldrik
Official Employee
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2.1K Messages
18 days ago
Thank you for reaching out to us @user_7c5af3! You’ve reached the right team to troubleshooting slow speeds. I see you have also sent us a direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum or Xfinity Support, is a violation of Forum Guidelines. In the future we ask that you please wait to be invited to send us a Direct Message.
For troubleshooting purposes, are you able to run a speed test on a laptop or computer directly connected to the modem using an ethernet cable? This may temporarily shut off wireless connections as the modem may need the router disconnected to perform this speed test.
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