Visitor
•
2 Messages
slow internet speeds
Helow everyone I was wondering if anyone has the same problem with slow internet speed around 5pm to 11pm I currently pay for 850 mbps but once 5pm to 11pm hits my speeds are 100 mbps to 400mbps and this happens every Singal day every time I call in to Xfinity they always tell me that my internet looks good on their side this is a constant issue that's been going on witch I think is not right because I pay for 850 mbps and Ima not getting it during evening hours witch I think is wrong can anyone help me witch this problem .
jbraft
New Poster
•
2 Messages
2 months ago
Had that happen to me when I lived in the Santa Cruz mountains. Speed would drop out for a slice of time every evening for a few hours. They eventually narrowed it down to local interference with someone using growing lamps that somehow interfered with the cable in the neighborhood.
0
0
XfinityMatthew
Official Employee
•
1.3K Messages
2 months ago
@mario123m Thanks for joining us here on Xfinity Forums. This is certainly not something that should be happening even if it is related to higher network traffic. We will want to run some tests and take a deeper look at the account to narrow down the cause. What troubleshooting steps have you already performed yourself so far?
2
0